Privacy Policy

This privacy policy explains the basis on which we process any personal data including, but not limited to, payment data and other data we collect from you, from other sources, or that you provide to us (“Data”), in connection with your access to and use of the forsakw.com website. We recognize the importance of this Data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding the Data. By using our services, you agree to the handling of the Data in accordance with this privacy policy.
References to "we" or similar in this privacy policy refer to Forsa Kuwait, and references to "you" or "user" refer to you as an individual or legal person, as applicable.

What Data May We Collect From You?

We may collect and process the following Data:

Data you provide by filling in forms on the site, including Data provided when registering to use the site, other joint registrations (e.g., social media logins), subscribing to our services, publishing materials, or requesting other services.
Data you provide when entering a competition or promotional offer through our site, completing surveys, voting, or submitting reviews, testimonials, or feedback.
Data you provide to us, or we may collect from you, when you report any difficulty using our site.
Records of correspondence if you contact us.
General, aggregated, demographic, and non-personal Data.
If you download or use our mobile application, we may access details related to your location and your mobile device, including your device’s unique identifier.
Details of transactions you carry out through our site and details regarding our processing and delivery of goods you have ordered.
Details about your computer, including but not limited to your Internet Protocol (IP) address, operating system, browser type, and Data related to your general use of the internet (e.g., through technology that stores or accesses Data on your device, such as cookies, conversion tracking code, web beacons, etc. collectively "Cookies").
Your email address provided to us by third parties who have confirmed obtaining your consent to share your email address.
Any other Data we deem necessary to enhance your experience using the site.

How Will We Use Your Data?

We may use the Data in the following instances:

To provide you with information, products, or services that you request from us or we believe may interest you, where you have consented to be contacted for such purposes.
To provide you with location-based services, such as advertising, search results, and other personalized content.
To fulfill obligations arising from any contracts between you and any other party using our site, or between you and us.
To improve our services and to offer better, more personalized services.
To ensure that our site content is presented in the most effective way for you and for your device.
To notify you about changes to our site.
For any other reason we see as necessary to enhance your experience browsing the site.
To manage incentive programs and honor your requests for these incentives and/or to allow you to participate in competitions and notify you in case of winning.

To Whom May We Disclose Data?

Customer Data is a very important part of our business. Therefore, we only share Data as described below and only with companies that follow protection practices at least equivalent to those described in this privacy policy:

Other Parties. To provide our services, we may cooperate with our affiliates or non-affiliated service providers (e.g., logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). These parties may store Data in digital wallets to make your use of our services more effective. You understand the importance of these companies having access to relevant Data to perform their tasks. We ensure that these companies do not use the Data for other purposes. We may also receive Data from these companies (e.g., updated delivery Data), for purposes such as correcting our records and delivering goods for any purchase you make. By using the site, you consent to the transfer, storage, use, and disclosure of Data among our affiliates and non-affiliated service providers wherever they are located geographically. These companies are contractually bound to respect Data privacy.
Marketing & Promotions. We may also use the Data to provide you with information on goods and services which may be of interest to you, as well as to enhance your browsing and usage experience, service messages, new features, improvements, special offers, and events of importance. We may communicate with you via various channels, including but not limited to email, web notifications, posts, phone, app messages, and news feed cards. We may permit third parties to use the Data, such as providing advertisers with Data to help them reach their target audience so we can meet our obligations to advertisers (e.g., displaying their ads to the targeted audience). In addition, to participate in some of our competitions and promotional offers, you may be required to provide additional Data. For example, if you win a competition, you may be asked to provide more personal Data to verify your eligibility and award you the prize. This Data collection can be conducted by us or by participating sponsors or vendors of the promotional offers. Please note that you should review the privacy policies of such third parties to learn how they use any Data they collect.
Business Transfers. In the event of a merger or acquisition of our company or all of its assets, customer Data will be one of the transferred assets to the new owner.
Protecting Our Site & Others. We may disclose customer account and personal Data when we believe such disclosure is appropriate to comply with laws and law enforcement investigations, or to protect the rights, property, or safety of our users or others. This includes exchanging Data with other companies and organizations for purposes such as fraud protection and credit risk reduction.

Please note that our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal Data or other information to these websites.

How Do We Store Your Data?

The Data we collect from you may be transferred to or stored at a destination outside the United Arab Emirates. It may also be processed by staff operating outside the UAE who work for us or one of our suppliers. Such staff may be involved, among other things, in fulfilling your order, processing payment details, and providing support services. We will store the Data as long as necessary according to this privacy policy or as required by law. The Data may be transferred, stored, processed, and used by our affiliates or non-affiliated service providers in one or more countries outside your home country. Your payment Data may also be transferred and stored by our affiliates to process payments and provide technical support services.

What Protection Standards Do We Apply?

We take all necessary technical, commercial, technological, and administrative steps to ensure that Data is treated securely and in accordance with this privacy policy, to protect Data from unauthorized access, alteration, disclosure, or destruction. For example, we may use encrypted electronic technology to protect the Data during transmission to our site, in addition to external and host-level firewalls to help prevent malicious network attacks. Only employees, service providers, and agents who need to know the Data to perform their work are allowed access.

It is important for you to protect your password and the device you use to access our site to prevent unauthorized access. You are solely responsible for keeping your password confidential. For example, make sure to sign out after finishing use on shared devices.

Unfortunately, transmission of Data over the internet is not completely secure. While we will do our best to protect your Data, we cannot guarantee the security of Data transmitted to our site, and you bear the consequences of sending any Data.

How Can You Access and Modify Your Data?

You can access a wide range of Data about your account and your interactions with the site for the purpose of viewing and, in certain cases, updating that Data.
Examples of Data you can easily access on the site include:

Updated Data regarding your latest purchase orders.
Personal identification Data (including name, email, password, correspondence, and advertising preferences).
Payment settings (including credit card information).
Email notification settings.

You can opt out of receiving our marketing emails at any time by adjusting your customer communication preferences, via the unsubscribe link in our emails. To shop via the mobile app, you need to adjust notification settings on your device’s general settings.

Additionally, our system places cookies when you log in to ensure a smooth and enjoyable user experience throughout the site. You can deactivate cookies via your browser settings. However, deactivating cookies may affect site functionality and you may not be able to access or use some or all of the site’s functions. For example, performance cookies collect information on how you use the site – such as pages you visit most – enabling us to provide you with relevant options that enhance your site browsing and usage experience.

We may retain a copy of Data for legal compliance purposes, and particularly when you update information, we retain a copy of the previous Data in our records.

What If We Change Our Privacy Policy?

Our business changes constantly, so our privacy policy may also need to be changed accordingly. We will post the current version of this privacy policy on the site and it will be effective from the time of its posting or from a date specified by us.
We may periodically send reminders via email of our notices and terms, but you should check our site frequently to see the latest changes.
You must check the privacy policy regularly. Your continued use of the site after any changes means your acceptance of the privacy policy in its amended form.

How Can You Contact Us?

If you have any inquiries regarding your Data on the site, please contact us at +96594449262 and provide a detailed description of your inquiries, and we will respond and address them.